Returns is a program supplied directly by the relevant sellers under this policy, through which you are given the choice of an exchange, replacement, and/or refund by the relevant sellers. It’s possible that not all of the items in a certain category have the same returns policy. The returns/replacement policy specified on the product page should take precedence over the general returns policy for all products. For any exceptions to this returns policy, please refer to the relevant item’s applicable return/replacement policy on the product page as well as the table below.

The return policy is broken down into three sections; make sure to read each one carefully to understand the terms and circumstances that will allow for returns to be accepted.

• Part 1 – Possible Actions, Return Window, and Category:

Category	Returns Window, Actions Possible and Conditions (if any)
Home: Pet Supplies & Rest of Home. (Except Home decor, Furnishing, Home Improvement Tools, Household Items)	10 days Refund or Replacement
Lifestyle: Watch, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs), T-Shirt, Footwear, Sari, Short, Dress, Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc… Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc..	10 days Refund, Replacement or Exchange
Home: Home Improvement Tools, Household Items, Home decor, Furnishing	7 days Refund or replacement
No Returns categories	Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. You can view the complete list of non-returnable products here.
Refurbished	7 days Replacement only To help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to the warranty partner for resolving any subsequent issues.

• Part 2 – Returns Pick-Up and Processing:

Address changes for returns if you prefer to have the item(s) picked up from a different location are only permitted provided the new location offers pick-up service.
Your item will be examined for the following issues during pickup:

Category	Conditions
Correct Product	IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product	All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product	The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes
Undamaged Packaging	The product’s original packaging/ box should be undamaged.

If any of the aforementioned requirements are not completed, the field executive will decline to accept the return.       Any products that are eligible for a refund will have their reimbursement handled once the vendor has received the returned item.

Part 3 – Rules of the Road for a Successful Return:

1. A refund will be granted in some circumstances where the seller is unable to process a replacement for whatever reason.
2. If a product accessory is discovered to be missing, damaged, or defective, the seller may, at their discretion, process a replacement for that specific accessory or issue an eGV for a sum equal to the accessory’s cost.
3. If you receive a different or broken item during open box deliveries and accept your order, you will receive a refund (on the spot refunds for cash-on-delivery orders). No return request will be processed once you accept an open box delivery, with the exception of manufacturing flaws. These category-specific replacement/return general conditions will apply in such circumstances. To learn more about Open Box Delivery, click here.
4. Avoid opening the product packaging by yourself if installation is being handled by one of Flipkart’s service partners. Personnel authorised by Flipkart will assist with unpacking and setting up the product.
5. For furniture, any problems with the goods will be examined (free of charge) by authorised service specialists who will try to fix them by replacing the damaged or defective element of the product. Only when the service staff believes that replacing the faulty/defective part won’t cure the problem will a full replacement be offered.

“Report the issue within 7 days after the date of the delivery confirmation for the seller to investigate” if the product was not delivered despite receiving a delivery confirmation email or SMS.”